Less than a month after the highly publicized incident of a United Airlines passenger being dragged off an overbooked flight, I needed to purchase a return airline ticket from Austin, Texas, to the New York City area.
On a tight travel budget, I was on the hunt for the most affordable ticket with the shortest travel time. Since getting to and from Austin can typically involve layovers on non-direct flights from New York City, I was enticed by the nonstop flights scheduled from Newark International Airport, in New Jersey, an airport that happens to be one of United's main hubs.
After searching my go-to airlines — Southwest, on which I flew out to Austin from Newark, and American — I begrudgingly went to the website of United, an airline I hadn't flown since 2014.
I found a reasonable nonstop direct flight for $188. I thought I had just won the lottery — until the email confirmations for my purchase came.
I didn't realize it at the time, but the price I found was for a basic-economy ticket — a new tier of ticketing United began rolling out in early 2017. Something like the prompt below appeared as I checked out, but in a rush to get my ticket, I foolishly didn't pay attention. At this point in my purchase, I had a chance to upgrade to economy for $20.
After I purchased my ticket, United sent me three emails, which I thought was excessive, and, in all honesty, figured was a reaction to the incident in April when 69-year-old David Dao was forcibly removed from an overbooked flight. "They really want to be sure I know that I don't have an assigned seat," I thought.
By the second email, I realized what I had done. My basic-economy ticket had several restrictions, including not being able to bring a carry-on suitcase. I would be forced to check the carry-on I always take with me on trips for $25, meaning I would pay $5 more than if I had upgraded to the economy ticket.
See the rest of the story at Business Insider