- Wegmans regularly wins the top spot as customers' favorite grocery store in the US.
- This week, Wegmans received the highest customer service ratings of any of America's retail companies in an annual survey.
- Here's what it's like to visit the grocery chain with a cult following.
The best grocery chain in the US is one that most Americans have never visited.
In fact, Wegmans, which has fewer than 100 locations, gets thousands of calls per year from people begging for a store to open in their hometown.
Wegmans demolished the competition in Temkin's annual customer-experience ratings, the research, consulting, and training firm announced earlier this week.
"With a score of 86%, Wegmans not only received the highest score in the supermarket industry, it received the highest score in the entire Ratings — ranking 1st out of 318 companies across 20 industries," Temkin Group said in a statement.
The grocery chain has ranked number one in Market Force Information's annual survey of the best grocery stores for the last two years, thanks in large part to its loyal fans.
But we, like many other Americans, had never been to a Wegmans. So, on a recent trip to Charlottesville, Virginia, we knew we had to visit one.
Here's what it was like:
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Driving up to the Wegmans in Charlottesville, Virginia, it was immediately clear that this wouldn't be a normal shopping trip.
The impressive attributes of the store shouldn't have come as a surprise. Wegmans was voted the best grocery chain in the US in 2017, based on Market Force Information's annual survey of the industry.
It was when we walked into the store, however, that we realized Wegmans isn't just large — it's a behemoth.
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